Daun123 Privacy Policy – Your Personal Data Protection in Malaysia

Daun123 is an online Sports Betting and casino platform operating in Malaysia at https://daun123.asia. In the course of its operations, daun123 needs to collect and process users' personal data in order to deliver services that are safe, efficient, and responsible.

This Privacy Policy clearly sets out the types of data we collect, why we need it, how we use it, who we may share it with (in limited circumstances as defined by law), and the rights you hold as the owner of that data.

This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in the context of commercial transactions in Malaysia. daun123 is committed to complying with all provisions of the PDPA and ensuring that your personal data is always handled in a manner that respects your privacy and rights as an individual.

Daun123 collects your personal data through various points of interaction with our platform. Below are the categories of data we collect and the context in which they are collected:

Account Registration Data:

• Full name as stated in your identification document
• An active Malaysian mobile number (used for SMS OTP verification)
• An active email address that you can access
• Date of birth (for age verification — you must be 18 years of age or older)
• The username you have chosen for your daun123 account

Identity Verification (KYC) Data:

• A copy of a Malaysian identity card (MyKad), passport, or other valid identification document
• Proof of residential address (recent utility bill or bank statement) when required
• This information is collected only when identity verification is required, such as for withdrawals exceeding a certain limit

Financial & Transaction Data:

• Deposit and withdrawal records including the payment methods used (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX)
• E-wallet account number or bank account reference number for withdrawal purposes (stored in encrypted form)
• Financial transaction history within the daun123 platform

Platform Activity Data:

• Betting records including sports wagered on, markets, stake amounts, and outcomes
• Login history including the time, date, and approximate location based on IP address
• Records of interactions with daun123 customer support, including live chat and email conversation content
• Feedback, complaints, or reviews you have submitted to daun123

Technical Data:

• The IP address of the device used to access daun123
• Device type, operating system, and web browser version
• Cookie and similar tracking technology data (described further in Section 9)

The personal data you provide to daun123 is used solely for purposes related to delivering our platform services to you. The following outlines in detail how your data is used:

Account Management and Identity Verification:

• Creating and maintaining your daun123 account
• Verifying your identity during login and for withdrawal processing
• Ensuring each member holds only one active account, in accordance with the Terms & Conditions
• Meeting age verification obligations to ensure the platform is only accessed by individuals aged 18 and above

Financial Transaction Processing:

• Processing deposits made via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX
• Processing winnings withdrawals to the payment method linked to your account
• Maintaining transaction records required for legal compliance and dispute resolution

Security & Fraud Prevention:

• Detecting and preventing fraud, money laundering, or any misuse of the platform
• Monitoring betting activity to identify patterns that are suspicious or potentially harmful
• Fulfilling Anti-Money Laundering (AML) obligations in line with Malaysian legal requirements

Communications & Customer Support:

• Sending account-related communications such as transaction confirmations, security notifications, and important updates
• Providing customer support via live chat and email in Bahasa Melayu
• Sending you daun123 promotional information and bonus offers, subject to your communication preferences

Responsible Gambling:

• Monitoring betting patterns to identify members who may benefit from responsible gambling support
• Enforcing betting limits and Self-Exclusion features set by members

All personal data processing by daun123 is carried out on one or more valid legal bases as provided under Malaysia's PDPA:

• Consent: You provide explicit consent at the point of account registration when you agree to this Privacy Policy. You may withdraw consent for specific types of processing (such as receiving marketing communications) at any time through your account settings.
• Performance of a contract: A significant portion of data processing is necessary to fulfil daun123's contractual obligations to you as a member — including processing deposits, withdrawals, and account management.
• Legal Obligation: Certain data processing is required by Malaysian law, including AML obligations, identity verification, and the retention of transaction records for prescribed periods.
• Legitimate Interest: daun123 processes certain data on the basis of legitimate interest for the purposes of platform security, fraud prevention, and service quality improvement — subject to a fair balance with your privacy rights.

Daun123 does not sell or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, there are limited situations where data may be shared with certain parties:

All third parties with whom daun123 shares data are required to uphold data protection standards equal to or exceeding those of daun123, and to use that data solely for the purposes specified in their service agreements with daun123.

Daun123 continually invests in security technologies and procedures to protect your personal data from unauthorised access, loss, destruction, or improper disclosure. The security measures we maintain include:

• Transport encryption: All communications between your browser and daun123's servers are protected by TLS 1.3 with 256-bit encryption — meaning any data transmitted between your device and our platform cannot be read by anyone attempting to intercept it.
• Data encryption at rest: Sensitive data stored in daun123's databases, including passwords and financial information, is stored in encrypted form using modern encryption algorithms. Passwords are never stored in plain text.
• Internal access controls: Access to members' personal data within daun123's internal systems is restricted to staff who genuinely need it to perform their duties, in accordance with the "least privilege" principle. All access is logged and audited on a regular basis.
• Continuous security monitoring: daun123's security team monitors the platform's systems and infrastructure around the clock to detect any intrusion attempts, suspicious activity, or potential data breaches.
• Regular security testing: daun123 conducts regular vulnerability assessments and penetration testing to identify and remediate any weaknesses in its systems before they can be exploited.
• Two-Factor Authentication (2FA): The 2FA feature is available on all daun123 accounts and is strongly recommended as an added layer of protection against unauthorised access, even if your password is ever compromised.

While daun123 takes all reasonable steps to protect your data, no security system can guarantee 100% protection against every threat. You also play an important role in keeping your account secure — keep your password confidential and enable the 2FA feature.

Daun123 does not retain your personal data longer than is necessary for the purpose it was collected, or beyond any period required by Malaysian law. Our data retention policy is as follows:

• Active account data: For as long as your account remains active on daun123, your profile data and activity records will be retained to enable the continued provision of our services.
• Financial transaction data: Financial transaction records are retained for a minimum of seven years after the transaction takes place, in line with Malaysia's accounting and anti-money laundering legal requirements.
• KYC (identity verification) data: Identity verification documents submitted are retained for a minimum of five years after the business relationship ends, in line with PDPA requirements and AML legislation.
• Support communication records: Records of customer support interactions are retained for three years for reference and dispute resolution purposes.
• Closed accounts: When an account is closed at a member's request, personal data that is no longer needed will be deleted or anonymised within 90 days of closure, except for data that must be retained for legal reasons.

As a daun123 member and data subject under Malaysia's PDPA, you have the following rights with respect to your personal data processed by us:

• Right to Access Data: You have the right to request a copy of the personal data daun123 holds about you. Data access requests will be processed within 21 business days and may be subject to a reasonable administrative fee as provided under the PDPA.
• Right to Rectification: If you find that the personal data we hold is inaccurate or incomplete, you have the right to request a correction. Basic information such as your phone number and email address can be updated directly through your daun123 account settings. For corrections to other information, please contact our support team.
• Right to Erasure: You may request the deletion of your personal data when it is no longer required for the original purpose for which it was collected, or when you withdraw the consent on which the processing was based. Please note that this right is not absolute — certain data must be retained by daun123 for legal reasons even if you request its deletion.
• Right of Objection: You have the right to object to the processing of your personal data carried out on the basis of daun123's legitimate interests. You may also opt out of receiving marketing communications by using the unsubscribe link in any marketing email or through the notification settings in your account.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to the withdrawal.

To exercise any of the rights above, please contact the daun123 team via email at support@daun123.asia stating the right you wish to exercise and sufficient information for us to verify your identity. We will respond within 14 to 21 business days depending on the complexity of the request.

The daun123 website and app use cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members interact with our platform.

Types of Cookies Used:

• Session Cookies: Temporary cookies required to maintain your login session while you use the daun123 platform. These cookies are automatically deleted when you close your web browser.
• Preference Cookies: Storing your personal preferences such as selected language and display settings to streamline your experience on the platform in future sessions.
• Analytics Cookies: Helping daun123 understand how members use the platform — which pages are visited most frequently, how long members spend in each section, and where they encounter difficulties. This information is used to improve the platform's design and content. Analytics data is collected in aggregate and does not personally identify you.
• Security Cookies: Helping detect suspicious activity and protecting your account from unauthorised access, including identifying unusual login attempts.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the daun123 platform — session cookies in particular are required for you to log in and use the platform securely.

Daun123 takes all privacy and data protection enquiries, concerns, and complaints seriously. If you have any questions about this Privacy Policy or about how we handle your personal data, there are several ways to reach us:

• Privacy Email: Send privacy-related enquiries to support@daun123.asia with the subject line "Privacy Enquiry — [Your Username]". We aim to respond within three business days for general enquiries and within 14 business days for formal data rights requests.
• Live Chat: For quick privacy enquiries, daun123's Bahasa Melayu-speaking support agents are available via live chat 24/7 on our platform.
• Policy Amendments: If daun123 makes material changes to this Privacy Policy, we will notify you via your registered email and through in-platform notifications at least seven days before the changes take effect. The latest version of the Privacy Policy will always be available on this page.

If you are not satisfied with daun123's response to your privacy enquiry or complaint, you have the right to refer the matter to the Department of Personal Data Protection under the Ministry of Communications Malaysia, the regulatory body responsible for PDPA compliance.